ADA website demand letter checklist

Use this checklist to separate legal response questions from the technical work: what the letter claims, what your website actually shows today, what to fix, and what to document.

This is a technical accessibility assessment, not legal advice, and automated testing cannot establish ADA compliance.

First 24 hours

1. Save the original letter and envelope. Keep the PDF, email headers, screenshots, postal envelope and any attachments. Do not edit the file you received.
2. Calendar every date in the letter. A demand letter may include a response deadline, a remediation date, or both. Ask a lawyer what those dates mean for you.
3. Do not ignore it or panic-install a widget. A widget does not rewrite your images, form labels, contrast, buttons or keyboard behavior. Focus on the underlying site issues.
4. Write down your current website stack. Note the platform, theme, apps, page builder, checkout provider and web developer or agency contact.

Technical facts to collect

• The exact website address and any specific pages named in the letter.
• The claimed barriers, such as images without alternative text, low contrast, unlabeled form fields, vague links, icon-only buttons or keyboard problems.
• Which claims can be checked automatically and which need human review.
• Screenshots or evidence showing where each detected issue appears.

Pages to check first

Start with the pages a customer needs to use: home page, product or service pages, cart, contact form, appointment forms, menus, account pages and any page mentioned in the letter. For a store, check product images, variants, cart drawers, newsletter pop-ups and search.

Fixes to document

• Before and after counts for each issue type.
• The date each fix was made.
• Where the fix happened in your platform, such as Shopify admin, WordPress media library, theme code or app settings.
• Manual checks you completed, especially keyboard navigation and checkout flow testing.

What to give your attorney

Your attorney decides the legal response. Give them the technical facts: the letter, the pages checked, the detected issues, the fixes made, and dated before-and-after evidence. That is the gap ADA Triage is built to fill.

For more background, read what an ADA website demand letter usually contains and what belongs in a remediation report.