When a client forwards you an ADA website letter

Give them a technical issue list quickly, then bill the remediation work with clearer scope.

This is a technical accessibility assessment, not legal advice, and automated testing cannot establish ADA compliance.

The common agency problem

A Shopify or WordPress client gets a demand letter and asks, β€œIs this real? What's actually wrong? Can you fix it?” ADA Triage separates the legal question from the technical work: we scan the site, map letter claims to detected issues, and provide fix steps your team can execute.

How agencies use it

  1. Client runs the free check

    They enter the site and upload the letter or complaint. No account or payment is needed for the initial summary.

  2. You review the fix list

    The full report ranks issues and explains where to fix them in Shopify, WordPress, Squarespace or Wix.

  3. You remediate the site

    Your team handles theme, content and form fixes instead of spending hours on the first diagnostic pass.

  4. Client re-checks

    After fixes, the verification report documents what changed with dates and evidence.

Good fit

First client report free

If you want to see how it works on one of your own portfolio sites, email support@adatriage.com. We'll send a one-use code for the full report so you can judge the deliverable before recommending it.

See what you can hand to a client. The sample report shows the scope, issue language and fix instructions.